The rules we work by

Keys, door codes and gates

Your parent decides how we get in: let in, a hidden key, a lockbox code or the gate list. Anything we hold is written in a log, kept apart from the address, and returned when you stop.

Cash, medicines and papers

We never hold cash, cards or pills, and do not read mail or open drawers. If something is in our way, we move it with your parent's say, and put it back.

If something is broken or missing

Tell us by text or phone. Willa answers the same business day, writes down what your parent and you remember, and goes through what happened with us. If we broke it, we replace it or pay for the repair, and we will tell you the cost before anything is done.

Cancelling a visit

Nothing up to 24 hours before. Later than that we bill half the quoted time. Willa waives it if there has been a fall or a hospital stay. You can stop standing visits by text.

When nobody answers

We call your parent, then the family contact, and wait ten minutes. We do not go in unless a key was left for exactly this.

Photos and privacy

We take no photos inside the home unless you ask for a room, and never of your parent. Notes go only to the family contact on the list.