What families ask before they book

By the size of the home, how it is lived in, how often we come and what you ask for. Willa talks it through on the first call and confirms the number in writing before the first visit. How pricing works lays out what moves it.

We plan it with you and your parent beforehand, so nothing is a surprise. Your parent can stay, sit with us or go out. Whichever they choose is fine, and they can change their mind on the day.

Your parent decides. We can be let in, use a hidden key or a lockbox code, or be on the gate list. Anything we hold is written down, kept apart from the address, and handed back when you stop. The policies page has the detail.

Yes, as far as we can make it so. Two of us rotate through the standing visits. If one is out, Willa texts you and calls your parent with the name of who is coming before anyone arrives.

Yes. Ask Willa and she sends a certificate with our limits listed. The footer shows our county business tax receipt, and Florida issues no statewide license for house cleaning.

Tell us, by text or by phone, and Willa answers the same business day. Missed work is redone at the next visit or sooner. A broken or missing item is written down with you and your parent, and we go through what happened together. The policies page has the order we follow.

We bring our own cloths, vacuums and a short list of products. If your parent has their own, we use those. Fragrance-free products are available on request; tell us at the first call and we write it on the visit card.

We call your parent when we are ten minutes out. If nobody answers, we call you, then wait ten minutes. We do not go in unless a key was left for us for exactly this, and we ask you to check in on your parent.

No. We clean homes; we are not caregivers. If your parent has a home-care aide, we work around their schedule. If your parent needs personal care, a home-care agency or their doctor can point you to the right help.

Nothing, up to 24 hours before a visit. Later than that we bill half the visit's quoted time, because the crew has held the slot. Willa will waive it if your parent has had a fall or a hospital stay. You can stop standing visits at any time, by text.

Sarasota, Siesta Key, Longboat Key, Osprey, Venice, Lakewood Ranch and Bradenton. We keep to one stretch of coast so the same two people can reach every standing visit without a long drive.