The family line
You do not have to live nearby to know how the visit went
After every visit Willa or Gilda texts the family contact. It is short, plain and the same each time.
“Today: kitchen, both baths and floors, bed made. Your mother had tea with Gilda. The porch light is out and the bathroom mat is curling at one corner. Nothing else to report.”
Text (941) 555-0100 any weekday until 6 p.m.
Willa or Gilda answers, not a call center
Replies go to the contact your parent has agreed to
Plain rules
How the family contact works
Who is on the list
You, and anyone else your parent says. We add or remove a name when they ask, or when you do with their say.
What a note says
What we did, who came, and anything we noticed that you would want to know, like a leak, spoiled food or a loose rug.
What a note does not say
We do not judge your parent's health, memory or mood, and we do not send photos of them. Photos are of rooms only, and only if you ask.
What stays private
What we see in the house stays between your parent, the family contact and us. We do not discuss it with anyone else.
A missed door
If nobody answers the door
Most of the time it is nothing, and we would rather ask than assume.
- 011
Step 1: We call your parent
When we are ten minutes out, and again at the door.
- 022
Step 2: Then we call you
The family contact is the next call, and we wait ten minutes.
- 033
Step 3: If nobody can be reached
We do not go in unless a key was left for exactly this. We ask you to check in on your parent, and we reschedule.
Add yourself as the family contact
Tell Willa who should get the text, and how your parent likes to be reached.